Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
Our refund applies to products that are damaged in transit only.
Other non-refundable items are:
- Gift Voucher
- Commissioned Artwork
- Undamaged goods
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
Any item that is returned more than 30 days after delivery.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at: Catherine@catherineclarkdowden.com
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Catherine@catherineclarkdowden.com and send your item to: 273 Bergmans Road, Greenmount QLD 4751
To return your product, you should mail your product to: 273 Bergmans Road, Greenmount QLD 4751
You will be responsible for paying for your own shipping costs for returning your item. If your product is deemed damaged, you will receive a refund for the cost of return shipping .
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at: firstname.lastname@example.org for questions related to refunds and returns.